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Account access & security

Setup two-factor authentication, reset passwords, securely upload important documents.

  • Reset password

    Navigate to the Update Password section of the Account Settings > Settings tab. Old password – enter your current password for your account. New password – create a new password to access your Wagepoi...

  • Unlock account

    If an employee or contractor enters their password incorrectly three times in a row, the account will be locked automatically.  Employees or administrators can contact us at support@wagepoint.com to h...

  • Two-factor authentication (2FA)

    Two-factor authentication, also known as 2FA, is an extra layer of security that is also known as multi-factor authentication. In addition to the username and password, a user also has to provide a pi...

  • Upload files

    Navigate to the Account settings > Secure file upload tab. Click Upload to safely upload important documents like prior payroll reports, supporting documents, or other sensitive information. Note: acc...

  • Employee usernames and temporary passwords

    Navigate to the Account Settings > User Accounts tab. Click the pencil ( ✎ ) next to the user. Enabled (default: Yes) – set the toggle to 'No' to disable employee access to their account online. Note:...